Privacy Policy

This policy explains what information Mission Viejo Water Damage Pros (“we”, “us”) collects through waterdamagemissionviejo.com, how we use it, and the choices you have. It applies to this website and to enquiries you make by phone or email.

Information we collect

• Information you give us. Your name, phone number, email address, property address, the service you need and anything you tell us about your situation — submitted through a form on this site, by phone, or by email.
• Information collected automatically. Standard server and analytics data such as IP address, browser type, device type, referring page, and the pages you view on this site.
• Job records. If you become a customer, we keep records relating to the work: photographs, moisture readings, scopes, estimates, invoices and correspondence, including with your insurer where you ask us to deal with them.

How we use it

• To respond to your enquiry and dispatch crews.
• To provide, document and invoice restoration work.
• To communicate with your insurance carrier or adjuster at your request.
• To meet legal, insurance and record-keeping obligations.
• To improve this website and understand how it is used.
• To follow up about your enquiry or job. If you have asked us to stop contacting you, we will.

Consent to be contacted

When you submit a form on this site you consent to being contacted by phone, text message or email about your request. Message and data rates may apply. You can withdraw consent at any time by replying STOP to a text, by emailing dispatch@waterdamagemissionviejo.com, or by telling us on a call.

Sharing

We do not sell your personal information. We share it only where necessary to do the work or comply with the law:

• Your insurance carrier or adjuster, where you have asked us to deal with them.
• Subcontractors and trades engaged on your job — for example a plumber, roofer or independent hygienist.
• Service providers who operate this site and our systems, such as hosting, form handling and analytics providers.
• Where required by law, or to establish or defend legal claims.

Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use it. You can block or delete cookies in your browser settings; the site will continue to work. Any third-party analytics provider we use processes data under its own privacy terms.

Retention

We keep enquiry records for as long as needed to respond and for a reasonable period afterwards. Job records are kept longer, because insurance, warranty and legal obligations require it.

Security

We take reasonable technical and organisational measures to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment card details, government identification numbers or other highly sensitive information through this website.

Your California privacy rights

If you are a California resident, you may have the right to know what personal information we have collected about you, to request deletion, to request correction, and not to be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioural advertising. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children

This site is not directed to children under 13 and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.

Contact

Mission Viejo Water Damage Pros
23120 Alicia Pky, Mission Viejo, CA 92692
+1 (201) 277-9344
dispatch@waterdamagemissionviejo.com